[Resolved] Cinepolis India — amount deducted but tickets not received

happy_sad17

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	Cinepolis Mobile app on Apple phone

An amount of ₹1200 for 4 tickets was deducted from my credit card but I did not receive the tickets. I was trying to book tickets for Sanju Movie for 08 Jul’18 for 4:30pm show i. ETA mall cinepolis in Bangalore from my registerd mobile number [protected]

I have the deduction mail & message from my credit card provider. Please help to get me my refund or the tickets.

Thanks,
Hitesh

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Aug 11, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Customer (happy_sad17),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (35260) in the subject line so that our team can assist you.

Email ID:
Payment Gateway:

Regards,
Team Cinepolis

Jul 20, 2018

Updated by happy_sad17 I have sent mail, have not received any updates yet. No refund no update!

Jul 20, 2018

Updated by happy_sad17 Email id is [protected]@gmail.com
Card used for payment : yes bank

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Comments

pajju1593

I have booked a ticket for sanju tomorrow 2 PM at mangalore cinepolis, amount have been deducted but ticket not yet received. please contact [protected] number and resolve as soon as possible.

Cinepolis India Customer Care's response, Jul 13, 2018

Verified Support

Dear Customer (pajju1593),

Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (35866) in the subject line so that our team can assist you

Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis