[Resolved] Cinepolis India — booking rejected but cash deducted | |||||
On 04 may 2017, i tried to book a movie ticket via cinepolis android app at cinepolis kochi. I tried 3 times & every time the transaction failed, but an amount of rs170.18 was deducted each time from my account. First 2 times, i tried via sbi maestro debit card & the 3rd time i used federal bank mastercard debit card. I received ccavenue txn#s for the first 2 transactions; they are:[protected] &[protected]. For the 3rd transaction, the reference is given as "to ecm/3883/aip*cinepolis india pr\aip*c". I tried contacting payment gateway ccavenue but no response from their side & when i contacted cinepolis via email ([protected]@cinepolis.com), i got a reply on 08 june 2017 that refund has been processed. I still haven't got any refunds & no utr number was provided. After that, no response from cinepolis. Total refund amounts to rs510.54. My phone# is [protected]. Was this information helpful? | |||||
Oct 20, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Sep 16, 2017 Cinepolis India Customer Care's response Dear Customer (thearun), Sorry for the inconvenience. our team is working to resolve your concern and a resolution would be provided at the earliest. We request you to please cooperate in the meantime. Regards, Team Cinepolis. | |||||
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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Show date 21 May 2016
No cooling...i think a/c was not working