Cinepolis India — Cinepolis India Show cancellation due to power cut at mall but no refund not received

Address:	World Trade Park, Jaipur (Rajasthan)
Website:	www.cinepolisindia.com

Respected Sir

I had booked three movie tickets for KGF Chapter 2 for Sunday, Apr 24 (10:20 pm show) at Cinepolis World Trade Park, Jaipur using Cinepolis Website.
On the same evening i.e. April 24th, I received a call from the Cinepolis Movie informing me that the show I was scheduled with was canceled due to Power Cut at the mall (World Trade Park). Also, that person told me that a refund will be initiated and the amount will credit in 3-4 working days.
Now, As far as no amount being refunded.

I checked that on the same evening when the person from Cinepolis called I got a msg for cancellation and amount refund of Rs. 885 but now I am not able to find that msg also, I guess it's the auto-destructive message that was sent through system.

And the main part is if this is a scam then HOW THE HELL SOME OTHER PERSON GOT MY CELLPHONE DETAILS. MAJOR BREACH OF PUBLIC SECURITY.

I request you pls look into the matter.