Cinepolis India — Cinepolis India Show cancellation due to power cut at mall but no refund not received

Address: World Trade Park, Jaipur (Rajasthan)
Website: www.cinepolisindia.com

Respected Sir

I had booked three movie tickets for KGF Chapter 2 for Sunday, Apr 24 (10:20 pm show) at Cinepolis World Trade Park, Jaipur using Cinepolis Website.
On the same evening i.e. April 24th, I received a call from the Cinepolis Movie informing me that the show I was scheduled with was canceled due to Power Cut at the mall (World Trade Park). Also, that person told me that a refund will be initiated and the amount will credit in 3-4 working days.
Now, As far as no amount being refunded.

I checked that on the same evening when the person from Cinepolis called I got a msg for cancellation and amount refund of Rs. 885 but now I am not able to find that msg also, I guess it's the auto-destructive message that was sent through system.

And the main part is if this is a scam then HOW THE HELL SOME OTHER PERSON GOT MY CELLPHONE DETAILS. MAJOR BREACH OF PUBLIC SECURITY.

I request you pls look into the matter.
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Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 04, 2022
Cinepolis India Customer Care's response
Dear Customer (gve4it14),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (154002) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
 
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