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Cinepolis India

[Resolved]  Cinepolis India — m-ticket link is not working

Address: 3rd Floor, Seasons Mall, Magarpatta, Hadapsar, Pune, Maharashtra 411013, Pune, Maharashtra
Website: Cinépolis app

Hello,
I have booked 4 tickets for 27th april 2019 show at 3:35 pm for avengers:endgame movie show in season's mall pune.

I used the app to book the tickets and paid using credit card. The sms that i received contains a link from cinepolis to download the m tickets and the link does not work.
I have received the confirmation email of this purchase via email but i'm unable to download the m tickets as the link does not work.
Rs 1380 have been debited and i have an sms confirmation for this, but i can't download the m tickets.

Can you send me another sms so that i can download the m-ticket?
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May 26, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2019
Cinepolis India Customer Care's response Dear Latika,

We apologize for the inconvenience caused. Please confirm if you have received or noted the Booking ID from the screen.

Regards,
Team Cinépolis
Apr 24, 2019
Updated by LATIKA JADHAV I have received an email about my ticket purchase.

Verified Support
Apr 25, 2019
Cinepolis India Customer Care's response Dear Latika,

Thanks for confirming us. Please note that there might have been some technical glitch due to which the tickets did not reflect in the mobile app. However, you can visit the respective cinema and show the Booking ID (mentioned in the email confirmation screenshot) at the entry of the cinema as the proof of your ticket purchase. Furthermore, please do carry the transaction proof that includes (SMS from Bank/other modes of the amount being deducted). Do get back to us in case further assistance is required.

Regards,
Team Cinépolis
 
4 Comments

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Comments

I've tried to book 5 tickets of Avengers Endgame for 26th April 2019 on 21st April at Lake Mall Cinepolis. They received my money through Paytm wallet to CCAvenue, but didn't give me the tickets. I want a solution that either give me tickets or refund my money.
Thank you

m-ticket link is not working - Comment #3413594 - Image #0
Reply
Cinepolis India Customer Care's response, Apr 24, 2019
Verified Support
Dear Supratim,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (71137) in the subject line so that our team can assist you.

Email ID:

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, May 2, 2019
Verified Support
Dear Supratim,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Its to suffocated and hot inside and the a/c is not on.
Everyone are in trouble.
Reply
Cinepolis India Customer Care's response, Apr 24, 2019
Verified Support
Dear Rishabh,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (71177) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, May 2, 2019
Verified Support
Dear Rishabh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
I have received an email about my purchase of tickets

m-ticket link is not working - Comment #3416238 - Image #0
Reply
I had taken two tickets for Bhediya movie on 15th dec. Payment is successful but not received the tickets. Request you to refund the amount.

m-ticket link is not working - Comment #4076323 - Image #0
Reply
Cinepolis India Customer Care's response, Dec 29, 2022
Verified Support
Hi Mayuri,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [email protected] on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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