[Resolved] Cinepolis India — m-ticket link is not working
3rd Floor, Seasons Mall, Magarpatta, Hadapsar, Pune, Maharashtra 411013, Pune Metropolitan Area, Maharashtra, India
LaLATIKA JADHAV on Apr 23, 2019
I have booked 4 tickets for 27th april 2019 show at 3:35 pm for avengers:endgame movie show in season's mall pune.
I used the app to book the tickets and paid using credit card. The sms that i received contains a link from cinepolis to download the m tickets and the link does not work.
I have received the confirmation email of this purchase via email but i'm unable to download the m tickets as the link does not work.
Rs 1380 have been debited and i have an sms confirmation for this, but i can't download the m tickets.
Can you send me another sms so that i can download the m-ticket?
Complaint marked as Resolved May 26, 2019
[Apr 23, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified SupportCinepolis India Customer Care's response, Apr 24, 2019
We apologize for the inconvenience caused. Please confirm if you have received or noted the Booking ID from the screen.
Verified SupportCinepolis India Customer Care's response, Apr 25, 2019
Thanks for confirming us. Please note that there might have been some technical glitch due to which the tickets did not reflect in the mobile app. However, you can visit the respective cinema and show the Booking ID (mentioned in the email confirmation screenshot) at the entry of the cinema as the proof of your ticket purchase. Furthermore, please do carry the transaction proof that includes (SMS from Bank/other modes of the amount being deducted). Do get back to us in case further assistance is required.
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