[Resolved]  Cinepolis India — misbehaviour of sales girl at movies tickets counter

Address:Lucknow, Uttar Pradesh

So i was expecting my movie timing at 12:15pm of rs 1.15 that was normal and she handed me executive instead of that she given me a ticket of rs 150 at at1:15 and when i asked for the alteration she refused to do it and said its not her mistake although i clearly mentioned that i need current movie of 12:15pm. This was the first time i visited to cinepolis and was highly unsatisfied and ill never recommend any one to visit cinepolis
Revert back at [protected]
Kapil. [protected]@gmail.com
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Dec 1, 2017
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
Cinepolis India Customer Care's response
Dear Customer (Kapilgupt),

Sorry for the inconvenience. Kindly share your Cinema address at [protected]@cinepolis.com with your ticket number (12992) in the subject line so that we can get in touch with you and assist you further.

Regards,
Team Cinepolis
Verified Support
Oct 18, 2017
Cinepolis India Customer Care's response
Dear Customer (Kapilgupt),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.
Oct 18, 2017
Updated by Kapilgupt
No my issue is not resolved
Contact me [protected]
Verified Support
Oct 20, 2017
Cinepolis India Customer Care's response
Dear Customer (Kapilgupt),

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your cinema address so that we can assist you.

Regards,
Team Cinepolis.
Verified Support
Oct 29, 2017
Cinepolis India Customer Care's response
Dear Customer (Kapilgupt),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.
Complaint comments 

Comments

I would like to inform u about the food court in cinepolis that the food providing food is to expensive please take care
Cinepolis India Customer Care's response, Oct 18, 2017
Verified Support
Hi muvva krishna,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com with your ticket number (13429) in the subject line so that we can get in touch with you and assist you further.

Regards,
Team Cinepolis
Cinepolis India Customer Care's response, Oct 26, 2017
Verified Support
Hi muvva krishna,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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