[Resolved] Cinepolis India — money debited and refunds not done

Kalyan Noolu

from Bengaluru, Karnataka

Address:	560076
Website:	Cinepolis.com

Dear team,

The transaction was done on 29th March on Cinepolis website. The money has been debited on my Paytm account both the times and the reversal is still pending.

An amount totalling to rs. 1440 is at stake and after repeated follow ups on Facebook and mail they are not responding.

Apart from the first response on both the places, they haven’t bothered to state a single line of revert.

Details.
Hichki
Royal Meenakshi mall
Bangalore
4 tickets
Date 29/03/2018
Time of show: 9:30pm

1. 660 deducted. Done at 5:53
2. 780 deducted. Done at 6.09

Payment mode: Paytm

Booking done on cinepolis website.

Regards,

Kalyan

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May 6, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Apr 04, 2018

Updated by Kalyan Noolu Please reach me out at kalyan.[protected]@gmail.com

Verified Support

Apr 05, 2018

Cinepolis India Customer Care's response Dear Kalyan Noolu,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

May 19, 2018

Updated by Kalyan Noolu Cinepolis Team,

Please let me know as by when the reversals shall be done?

April 05 and April 28th have the same wordings line what you have posted here!!!

Today is the May 19th and there is no update nor reversal done

What is the issue for resolving this????

Jun 01, 2018

Updated by Kalyan Noolu Can someone help me get my money back?

Cinepolis after repeated followup said it's closely following up on May 20th. As well. It's 1st of June and more than two months have elapsed.

Do they intend to refund my money?

Can someone help me please

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Comments

Kalyan Noolu

from Bengaluru, Karnataka

Today even after 20 days of the complaint, there is no reversal . After repeated reminders, just recieved standard replies that we are looking into it and wait for some more time. The booking error was 29th March. Today is 24th April.

Cinepolis India Customer Care's response, Apr 25, 2018

Verified Support

Dear Kalyan Noolu,

We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

Regards
Team Cinépolis