Cinepolis India — Money deducted but booking failed

I was booking 2 tickets for the movei, Teri Baaton Mein Aisa Uljha Jiya. I made the booking using PayTM on 25/02/2024.
UPI reference number:[protected]
Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either.
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I was booking 2 tickets for the movie Article 370 . I made the booking on 25/02/2024.

Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either.

UPI reference number : See Attachment

Please process the refund.

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