[Resolved] Cinepolis India — money deducted but no tickets issued, no refund received

Icons Engineering

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400610

I have booked the tickets for cinepolis viviana mall thane for the show 09.12.18, 7:30pm, mumbai pune mumbai-3, 4 tickets

Money got deducted from credit card but i did not receive the tickets on mobile or on email.
There is no customer care number to contact cinepolis. And email on [protected]@cinepolis.com is bounced back.

What the hell kind of business is cinepolis carrying out? Looting the money from customers? I see so many similar complaints but no reply from cinepolis.

Is it kind of scam?

Dj

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Jan 12, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

Cinepolis India Customer Care's response Dear Customer (Icons Engineering),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (55509) in the subject line so that our team can assist you.

Contact number.:
Email ID:
Date of Transaction:

Regards,
Team Cinepolis

Dec 14, 2018

Updated by Icons Engineering Shared the details over email. No response/resolution received yet fro Cinepolis.