[Resolved] Cinepolis India — money deducted but ticket not booked

Anand Madupu

from Delhi, Delhi

Jul 24, 2019

Address: A4, Press Enclave Marg, Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017, New Delhi, Delhi, 110017

Today i. E., 24.07.2019 i had booked 3 tickets for the movie the lion king 3d (Hindi) at cinepolis website for show on 25th july 2019 at 8:00 p. M.

The amount (Rs.495) has been debited from my account but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please rectify this issue and confirm my booking through smc and email at the earlier. Or refund the entire amount to my account at the earliest.

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Sep 2, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Cinepolis India Customer Care's response Dear Anand,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 80597 ) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:
Payment gateway:

Regards,
Team Cinépolis

Verified Support

Aug 02, 2019

Cinepolis India Customer Care's response Dear Anand,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Comments

sandeep3085

from Hyderabad, Telangana

Aug 9, 2019

On 4th Aug 2019, I went to watch the fast and furious movie in English 3D version at 10.05Am show. There was multiple time of interruptions while in between the show while playing. Audiences wait till 15 minutes for it. Worst experience

Cinepolis India Customer Care's response, Aug 10, 2019

Verified Support

Dear Sandeep,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (82092) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Aug 19, 2019

Verified Support

Dear Sandeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis