[Resolved] Cinepolis India — Money deducted for tickets, but no ticket confirmation received

[Resolved] Cinepolis India — Money deducted for tickets, but no ticket confirmation received

S srdp02 from Kolkata, West Bengal May 19, 2023 May 20, 2023 This thread was updated on May 20, 2023

Money has been deducted from my account while booking online tickets from your website, but I did not get any ticket confirmation. Was this information helpful? No (0) Yes (0)
May 20, 2023 Complaint marked as Resolved An agent of the said company called me and asked for the details and said a refund would be generated earliest by that night itself. Around 11pm, got an email with the refund confirmation and the next day morning, the money was refunded back into my bank account. Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

May 20, 2023

Verified Support

Hi,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis