Cinepolis India — Money deducted from credit card but ticket not booked

Address:	Bangalore, Karnataka, 560094
Website:	www.cinepolisindia.com

Hi, i booked tickets for cinepolis, magadi road, bangalore on 8th april 2106, from my mail id [protected]@gmail.com, for the movie 'thozha'. Money 1064.52 was deducted from my credit card. But 12 days gone, money has not been credited to my account till now.

I mailed to [protected]@cinepolis.com, as given in their site(Http://www.cinepolisindia.com/faq) on april 20th, 2016. I got the mail 'could not make delivery to the recipient'.

Details from my credit card statement
Date transaction id vendor amount
08/04/2016 74587916100000049449897 ticketing_ccavenue_com 1, 064.52

I want refund of 1064.52 back to my credit card.