[Resolved] Cinepolis India — money got deducted but no tickets booked.

Gopalagg11

from Delhi, Delhi

Address:

110092

I tried to book tickets on the cinepolis india site, and my money got deducted from my bank account but ticket not booked. And i did not get any refund. I tried contacting cinepolis customer support but not able to, i tried to contact my bank but they too did not able to resolve my problem. So i am trying here to get resolution. Please reply as soon as possible. And please tell how can i contact you if possible.

Date of transaction: 16th november 2019
Transaction amount: rs.801
Upi transaction id:[protected]
Email id: gopalmail.[protected]@gmail.com

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Jan 9, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Cinepolis India Customer Care's response Dear Gopal,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis

Dec 08, 2019

Updated by Gopalagg11 I have provided you UPI transaction id and money got deducted from my account and you are saying you have not received any amount, and [protected]@icici have received the amount and I have talked to them too and they said they had received the amount and transferred the respective amount to cinepolis and the transaction was successful.
UPI transaction id:[protected]
Google Transaction ID: CICAgKDWucb-VQ
Date and time of transaction: 16th november 2019 and 7:17 PM
Transaction amount: Rs.801
Email id: gopalmail.[protected]@gmail.com

Verified Support

Dec 09, 2019

Cinepolis India Customer Care's response Dear Gopal,

We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

Regards,
Team Cinépolis