[Resolved] Cinepolis India — No confirmation or failure message on ticket booking | |||||
Booked 3 seats for baahubali 2 (Tamil), 8th may evening show, viviana mall cinepolis. Haven't received the m-ticket on my mobile phone. Booked via paytm. Got a transaction confirmation with id [protected] from paytm, but no confirmation from cinepolis. After half hour, the seats are still showing as booked on the website, which clears up on booking failure. Please forward to concerned party. Was this information helpful? | |||||
Jun 2, 2017 Complaint marked as Resolved Resolved on 2nd June 2017. Cinepolis India customer support has been notified about the posted complaint. May 08, 2017 Updated by Vinay Vijaykumar Location: Viviana Mall Thane.Screenshot of successful PayTM transaction ID [protected] for Rs 561.54 attached in complaint message.  Verified Support May 09, 2017 Cinepolis India Customer Care's response Hi Vinay Vijay Kumar, Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you. Regards, Team Cinepolis. Verified Support May 17, 2017 Cinepolis India Customer Care's response Hi Vinay Vijay Kumar, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinepolis. Verified Support May 29, 2017 Cinepolis India Customer Care's response Hi Vinay Vijay Kumar, We are sorry to hear this. Your issue is being looked upon by our team and we will share an update with you soon. Regards, Team Cinepolis. | |||||
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We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
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Team Cinepolis.