Cinepolis India — payment made but ticket not loading

Address: Bengaluru

On 5th October, I booked 2 tickets for the movie ARM through the cinepolis website. However, I did receive the tickets and the page got stuck on some error. Money was debited from my account.

On contacting cinepolis via email, I was repeatedly told that "an update will be shared with you at the earliest". It is now December, after 7 emails back and forth, the support team has ghosted me.