[Resolved] Cinepolis India — pending credit for failed booking | |||||
On 14th april i have tried the below 2 transaction (Total inr 1800/-) on cinepolis app to book baaghi 2 ticket at cineppolis westend mall, aundh pune. Both the time booking got failed but payment debited from mobikwik wallet. Order no#[protected] refer the attached image booking#1 inr 900/- Order no#[protected] refer the attached image booking#1 inr 900/- Total inr 1800/- Also refer the snapshot of communication with mobikwik where it is clearly mentioned that payment got successful & it is with cinepolis. Refer the attached communication with mobikwik. Since ticket was not booked hence i will urge cinepolis to credit inr 1800 to mobikwik wallet. It is very bizzare that cinepolis do not have any email id to contact? I have send the email to [protected]@cinepolis.com Thanks & regards, Dushyant jain [protected] [protected]@gmail.com Was this information helpful? | |||||
Jun 30, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support May 02, 2018 Cinepolis India Customer Care's response Dear Dushyant Jain, We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon. Regards Team Cinépolis Verified Support May 30, 2018 Cinepolis India Customer Care's response Dear Dushyant Jain, We do understand your concern. We're investigating the matter from the depth, request you to allow us some time and we'll connect with you soon regarding the same. Regards Team Cinépolis | |||||
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+91 99 5885 5033
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May i urge you to do the needful quickly
Please be assured that our team is working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.
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Team Cinépolis