[Resolved] Cinepolis India Pvt Ltd — Money deducted

17041988

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122003
Website:	www.cinepolisindia.com

N April 12th 2016 I tried booking two tickets at www.cinepolisindia.com. I had made a net banking transaction for FAN movie .However, no tickets were issued to me. three times i tried to book for the same seats & three times Rs.534 deducted.Total 1602 deducted.
I filed a complaint they given back only Rs.534 & company people mentioned as resolved they didn't given back remaining Rs.1064.

Why they are making fool?
Below are the reference numbers and payment ids.

[protected]
[protected].36 Dr CCAV[protected][protected]@842082

[protected]
[protected].36 Dr CCAV[protected][protected]@841562

[protected]
[protected].36 Dr CCAV[protected][protected]@841163

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Apr 28, 2016

Complaint marked as Resolved

They didn't resolve.Why they are cheating people.

Cinepolis India customer support has been notified about the posted complaint.

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Comments

Menaka Devi

from Delhi, Delhi

I booked two tickets for Thor in DT cinemas, Saket under the name Menaka. My e-mail ID is [protected]@gmail.com and my contact number is [protected]. The money has already been deducted from my account.
TO TRANSFER
INB Cinepolis India Private L [protected]IGACKFCRR0 530.00.
on 19nov, 2017.
This is the transaction details from my bank.
I neither got any message nor any mail.
Your customer support is not reachable.

Cinepolis India Customer Care's response, Nov 20, 2017

Verified Support

Hi Menaka Devi,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.