[Resolved] Cinepolis India — redemption of points | |
I am not able to redeem my cinepolis loyalty points on bookmyshow app While booking a ticket at cinepolis magnet mall bhandup west I have 270 points in cinepolis loyalty points Can i know why is it happening?? The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help me As soon as possible. Was this information helpful? | |
Nov 10, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Oct 09, 2019 Cinepolis India Customer Care's response Dear Prajakta, Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only. Regards, Team Cinépolis | |
 3 Comments | |
Comments
The staff of Cinépolis and manager does not have manner how to talk to a female customer...and they denied to there mistakes...instead they are rude and misbehave nature with a female customer...that is very cheap
Cinepolis India Customer Care's response, Oct 9, 2019
Verified Support
Dear Saurabh,
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (89019) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (89019) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Oct 17, 2019
Verified Support
Dear Saurabh,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
As requested by you please check my statement which has transaction ID too.
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Cinepolis India Customer Care's response, Oct 14, 2019
Verified Support
Dear Terry,
For further assistance. We would request you to share your updated bank statement. So, that needful can be done.
Regards
Team Cinépolis
For further assistance. We would request you to share your updated bank statement. So, that needful can be done.
Regards
Team Cinépolis
Cinepolis India Customer Care's response, Oct 19, 2019
Verified Support
Dear Terry,
Information about your complaint is still awaited from you. Please contact us on support@cinepolis.com with the necessary details for any further assistance.
Regards,
Team Cinépolis
Information about your complaint is still awaited from you. Please contact us on support@cinepolis.com with the necessary details for any further assistance.
Regards,
Team Cinépolis
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I have attached images with the complain please refer to those for progress. Email id used was [protected]@gmail.com
Patron name was Sanjeev vats
Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (89022) in the subject line so that our team can assist you.
Contact number:
Cinema location:
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis