[Resolved] Cinepolis India — refund not received- tamil movie eta mall

vinsaan14

from Bengaluru, Karnataka

Aug 23, 2018

Address: 560059

On 14th July I booked three tickets for the tamil movie" Kadai kutty singam" at ETA Binnypet mall, Bangalore for 6.50pm show. The amount got deducted but did not receive the tickets. I rebooked the tickets through bookmyshow and got the tickets. On 30th July 2018, I got a message that amount of INR 765 would be refunded in 9 days.

Till now I have not got the refund. Please initiate the refund at the earliest.

My contact number : [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 5, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2018

Cinepolis India Customer Care's response Dear Customer (vinsaan14),

Sorry for the inconvenience. Kindly share your Email ID and mode of payment at [protected]@cinepolis.com with your ticket number (41477) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Sep 03, 2018

Cinepolis India Customer Care's response Dear Customer (vinsaan14),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Related Cinepolis India reviews

View all 1297 Cinepolis India Reviews

Comments

Mr Paul

from Bhubaneshwar, Odisha

Sep 7, 2018

I'm Ujjwal Paul living in Alipore. I watched two movies in past few months at cinepolis in Lake mall after that i got two sms from cinepolis and seen 'you got 58 and 36 points against your past two movies, now you can redeem your points for next booking' but, still i can't redeem my points. Why??

refund not received- tamil movie eta mall - Comment #3203509 - Image #0

Cinepolis India Customer Care's response, Sep 8, 2018

Verified Support

Dear Ujjwal Paul,

Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore. you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.

Regards
Team Cinépolis.