Cinepolis India — requesting a refund from cinepolis
Pune, Maharashtra, India
AnAnweshi Dewan on Sep 7, 2019
Hello, my name is anweshi dewan. I tried to book 3 tickets for batla house movie through cinepolis website on 7th september 2019 at 11.04 a. M. I did my payment through phonepe, transaction id - p1909071104158343749595. My money was deducted but the tickets are not booked. It showed some internal error happened and i'll not be charged, but they charged me and the transaction number i already provided. Kindly look into the matter. I'm requesting my refund
[Sep 07, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified SupportCinepolis India Customer Care's response, Sep 09, 2019
Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85003 ) in the subject line so that our team can assist you.
Verified SupportCinepolis India Customer Care's response, Sep 17, 2019
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
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