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Cinepolis India — Tickets not booked but money got debited

Hello Team - I’ve booked ticket for 4DX Interstellar show at Seawoods Grand Central mall for Feb 8th 2025, 8.05pm. The money has been debited from my account but I haven’t received any movie tickets, neither in my booking history nor as an email/text message.

Please resolve this query asap.

Thanks.
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