Cinepolis — Payment received but tickets are not conformed

Address:

520004

Dear team,

Please note, i tried booking for two tickets through cinepolis.com for kabali show at 22th july 2016 at cinepolis pvpv square mall, vijayawada The money has been paid through paytm wallet, but on confirmation received any ticket confirmation mail or message till now. Please find the below appended transaction details:
Description = Paid for OrderCinepolis India Private L Order #6289Paytm Cash Txn ID
[protected]-07-21 04:45:09 PM
Name - kanthi
Email - [protected]@gmail.com
Paytm transaction no - order #6289
Amount - inr 307.26
Show timing - 9.00am
Show date - 22th july 2016