[Resolved] Cinepolis — ticket booking failed twice but money deducted

vishwaspaiv

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560072
Website:	cinepolisindia.com

Hi i have tried booking tickets from cinepolis website and unfortunately the booking has failed twice. However, money got deducted from my net banking.

Kindly advise as to when it will be refunded.

I have attached transactions in the screenshot.

This was my first experience booking in cinepolis india online. Hopefully this will be the last time.

+1 photos

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Feb 7, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Cinepolis India Customer Care's response Dear Vishwas,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (58170) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jan 07, 2019

Cinepolis India Customer Care's response Dear Vishwas,

Thanks for sharing the requisite details with us. We have forwarded your concern to our team and they will get back to you soon.

Regards,
Team Cinépolis

Jan 27, 2019

Updated by vishwaspaiv Hi Team,

Necessary emails were shared with your team. I am really disappointed with the same response from you 10 times.

Please try to commit with your service. Providing an update asap mean its as soon as possible. Not taking weeks together to resolve.

Feb 04, 2019

Updated by vishwaspaiv Hello Team,

It's a shame on you that even after several updates and emails there is no outcome. This wasn't expected by the international brand like cinepolis

Verified Support

Feb 18, 2019

Cinepolis India Customer Care's response Dear Vishwas,

We completely understand that the delay is causing immense annoyance and we're sorry for the same. We will update you as soon as possible with the positive resolution, please allow us some time.

Regards,
Team Cinépolis