Dear Amartya
I write this mail in regard to our previous mail communication (please see details below) mentioning Vodafone’s incapability to service network issues at my residence i.e. T-1/1003, Close North Nirvana Country Sector 50 Gurgaon on account of high rise and especially being on the 10th floor. You are requested to once again let me know if Vodafone can service the concern addressed and resolved the same.
Also for your information, my Gurgaon office address (mentioned in signature below) is located on the ground floor and in Sector 49 Gurgaon. This location too has pathetic service (voice breaks, call drops etc). I wonder how is a customer supposed to use a phone or is he only supposed to fend for the invoice raised for SERVICES NOT DELIVERED month on month.
Awaiting your reply to have this resolved on a TOP PRIORITY.
Best wishes and regards,
Anuj Ahuja
Chief Executive Officer
________________________________________________________________________________...⇄
Dear Mr. Ahuja,
We have received your e-mail dated 30/04/15 regarding network on your Vodafone Mobile Numbers [protected] & [protected].
We would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.
We would like to confirm you that, the concern related to Network coverage at (T-1/1003, Close North, Nirvana Country Sec- 50, Gurgaon- 122018) has been appraised to our Network team and as per their feedback, a weak coverage is found in your location.
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help,
Amartya Chakraborty
Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Nodal office : [protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
________________________________________________________________________________...⇄
From: Anuj Ahuja
Sent: Thursday, April 30, 2015 10:14:30 AM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
To: Nodal Delhi (DEL-NE), Vodafone India
Cc: Pieters, Marten (COR), Vodafone India; Sood, Sunil (COR), Vodafone India; Colao, Vittorio, Vodafone Group
Subject: RE: Network Issues with Vodafone
Dear Mr. Meena
I have read through your mail hereunder wherein you have mentioned “However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity.”
In a scenario where you mention indoor connectivity for voice usage is a challenge., I would request for a signal booster to be installed at my premises as it is extremely bothersome to have calls while at home. I hope you too can understand the plight of a customer who continues to pay for “dropping calls / voice cracking etc calls”
Please treat this on HIGH PRIORITY and do whatsoever to ensure that the same is resolved without further delays (or commitments to study network etc….it has already been months that Vodafone has been doing the same). Also in last tele-communication with Vodafone officer (Amartya Chakraborty)., I was informed that Vodafone is facing challenges in voice calls in high rises. It seems to be quite strange to hear as the entire Millennium City is built on high rises. Do I understand that even in places like Dubai, New York, Hong Kong, Tokyo where we have towers touching sky heights are also given similar excuses for not delivering services (that are committed by Vodafone and paid by users).
Look forward to hearing from you.
Best wishes and regards,
Anuj Ahuja
Chief Executive Officer
________________________________________________________________________________...⇄
From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: 23 April 2015 18:45
To: [protected]@circuitstation.in
Subject: Re: Network Issues with Vodafone
Dear Mr. Ahuja,
We have received your e-mail dated 13/04/15 regarding network on services your Vodafone Mobile Numbers [protected] & [protected].
We sincerely regret the inconvenience caused to you.
With reference to your e-mail, we have tried to contact you on 23/04/15 on your above Vodafone numbers, however we were unable to speak to you.
We would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.
We would like to confirm you that, the concern related to Network coverage at (T-1/1003, Close North, Nirvana Country Sec- 50, Gurgaon- 122018) has been appraised to our Network team and as per their feedback, a weak coverage is found in your location.
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help,
Amit Meena
Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Nodal office : [protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
________________________________________________________________________________...⇄
On 4/13/2015 8:51 PM; From: [protected]@circuitstation.in; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Network Issues with Vodafone;
Dear Amartya
I once again write basis reference to our communication hereunder to have the network issues in our residence resolved. It is a torture to use Vodafone while being in our residence.
I hope you will agree that we have retained services with Vodafone with a strong belief that our concerns will be addressed timely and resolved.
Hoping to hear from you and getting a solution immediately.
Best wishes and regards,
Anuj Ahuja
M : [protected]
________________________________________________________________________________...⇄
On Tuesday, February 24, 2015, wrote:
Dear Mr. Ahuja,
Thank you for your time to explain your concern regarding network on your Vodafone Mobile Numbers [protected] & [protected].
As discussed, we would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.
We would like to confirm you that, the concern related to Network coverage at (T-1/1003, Close North, Nirvana Country Sec- 50, Gurgaon- 122018) has been appraised to our Network team and as per their feedback, a weak coverage is found in your location.
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Amartya Chakraborty
Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
________________________________________________________________________________...⇄
From: Nodal Delhi (DEL-NE), Vodafone India
Sent: Tuesday, February 24, 2015 11:12 AM
To: [protected]@circuitstation.in
Subject: Network Issues with Vodafone
Dear Mr. Ahuja,
Thank you for your time to explain your concern regarding network and feedback on customer service on your Vodafone Mobile Numbers [protected] & [protected].
We sincerely regret the inconvenience caused to you.
As discussed, we would like to confirm you that we have forwarded your concern regarding network on Vodafone Mobile Numbers, to our specialized Vodafone care team. Your service request number is[protected] and[protected]. We request you to kindly provide us 5 working days to get it checked.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Amartya Chakraborty
Nodal Office
Vodafone Delhi
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax : [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.
________________________________________________________________________________...⇄
From: Anuj Ahuja
Sent: Monday, February 23, 2015 3:47:22 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
To: Pieters, Marten (COR), Vodafone India
Subject: Network Issues with Vodafone
Dear Mr. Pieters
I have been a Vodafone customer for over 15 years and for the past one year have been having a torrid time with network issues of Vodafone.
I have two nos. of Vodafone [protected] & [protected] – both being primarily used @ Close North (Address hereunder). I cannot hear the person on the other end in the entire premises. Despite logging a call at your Toll Free # 198 on 4th Feb 2015, there seems to be no response. My complaint no. was [protected] and spoke to Samir Ahmed.
Even now while I write this mail, I am on hold with Manpreet @ 198 and as per her she mentions the 4th March 2015 is the date shown in her system for resolution of this network issue. Have been on hold for more than 15 mts to speak to her supervisor and there seems to be only a long wait on phone.
Will be extremely kind if you can have your team address the same on priority.
Look forward to an immediate resolve and a reply from your team.
Best wishes and regards,
Anuj Ahuja
Chief Executive Officer
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