[Resolved] Citrus Payment Solutions — act fibernet payment | |||
We made a payment of rs.1239 on[protected] towards our monthly bill for act fibernet. While our bank account has been debited of the amount, the act fibernet page does not reflect the receipt of the same. We'd like to know when the amount will either be refunded to us or paid to act and how many working days it is going to take for this to happen? We hope you know that this is entirely unacceptable because the hitch occurred while making payment through your payment gateway. If the money has not been paid to act then we'd like a complete refund! Was this information helpful? | |||
Jul 15, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jun 14, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
both transaction amount got debited from my bank account. but payment not made to merchant(airtel prepaid - mobile recharge)
TXN:[protected]
TXN:[protected]
through citrus pay - like that it showed while paying
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team