[Resolved] Citrus Payment Solutions — airtel postpaid payment/money deducted from account but have not paid

Chethan singraiah

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560056

Hi There,

I have made a internet online banking payment to my Airtel postpaid account on Aug/11/2017. Rs 800 has been deducted from my account but payment failed to Airtel. Upon checking of transaction history in Airtel, got to know that payment was failed for the various technical reasons.

Below are the required details.
Transaction Date: Aug/11/2017
Airtel Txn ID:[protected] :
Bank Transaction Ref ID: [protected] :
Net Bank Trans ID:[protected]

Please check and do the needful help to get my money back to my account.

Regards,
Chethan
Email ID: [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Sep 16, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 15, 2017

Updated by Chethan singraiah I have made a internet online banking payment to my Airtel postpaid account on Aug/11/2017. Rs 800 has been deducted from my account but payment failed to Airtel. Upon checking of transaction history in Airtel, got to know that payment was failed for the various technical reasons.

Verified Support

Aug 16, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the Merchant Txn ids[protected] is not successful at our end. In case of any deduction please get in touch with your bank as it might be an accidental debit.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team