Citrus Payment Solutions — Amount deducted but payment was not received by Zara | |
I was purchasing an item worth INR 990 from Zara using the Zara app on 6th July 2020. I was paying for the order using UPI on Google Pay. The amount got deducted from my account and was successfully transferred to [protected]@axisbank. But the amount was not received by Zara and the order still showed payment pending on the Zara app. Zara customer care said that they haven't received the payment. This incorrect charged amount has yet not been refunded back to me. Please look into this at the earliest.
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Verified Support Nov 11, 2020 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. We will check and assist you with the status at the earliest. We appreciate your patience. Regards, Citrus Support Team Verified Support Nov 24, 2020 Citrus Payment Solutions Customer Care's response Hi, We would like to inform you that the refund has been processed against the Citrus transaction ID: OL[protected] on[protected] and the same will get credited into the source account within7 to 10 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund. Regards, Citrus Support Team | |
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Comments
Whats the status of refund?
Citrus Payment Solutions Customer Care's response, Jan 27, 2021
Verified Support
Hi!
Apologies for the inconvenience.
Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience.
Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
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Apologies for the inconvenience.
As checked, this is a successful transaction via Citrus transaction id OL[protected] and source transaction Id - UPI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus