[Resolved] Citrus Payment Solutions — Amount deducted but payment was not received by Zara. Refund not received | |
I was purchasing an item worth INR 990 from Zara using the Zara app on 6th July 2020. I was paying for the order using UPI on Google Pay. The amount got deducted from my account and was successfully transferred to [protected]@axisbank. But the amount was not received by Zara and the order still showed payment pending on the Zara app. Zara customer care said that they haven't received the payment. This incorrect charged amount has yet not been refunded back to me. Please look into this at the earliest.
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Aug 13, 2021 Complaint marked as Resolved Verified Support Jan 13, 2021 Citrus Payment Solutions Customer Care's response Hi!Apologies for the inconvenience. Request you to confirm your UPI handle from which this transaction was made so that we can get this checked with our respective team for further assistance. Regards, Team Citrus Verified Support Jan 27, 2021 Citrus Payment Solutions Customer Care's response Hi! As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. Regards, Team Citrus  | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
As checked, this is a successful transaction via Citrus transaction Id - OL8863878489009680475 and source transaction Id - UPI8746243695973403975 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus