[Resolved] Citrus Payment Solutions — Amount deducted but received by destination party | |||
Hello citrus pay team, i have paid rs 500 on 20/09/2016 in the IST 2 pm for business.facebook account, amount was deducted from my account was not recieved by business.facebook, and i have money through canara bank net banking, its almost more than 24 hours and either amount has not been credited nor amount is not been recieved by my business facebook account, can you tel me where is my amount and its status, for you to contact [protected] is my contact number [protected]@gmail.com is my mail id please give reply and i am ready to give any kind of proofs to process my query thanku Was this information helpful? | |||
Oct 24, 2016 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Sep 23, 2016 Citrus Payment Solutions Customer Care's response Hi SRINIVASATHATHACHARI, We would like to inform you that the transaction 0FB[protected]for 500.00 INR was not successful at our end. The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays). Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away. Regards, Citrus Support Team Verified Support Sep 23, 2016 Citrus Payment Solutions Customer Care's response Hi Venkatapriya, Apologies for the name! We would like to inform you that the transaction 0FB[protected]for 500.00 INR was not successful at our end. The amount for the same has been reversed from our end. The same shall be refunded within 3 to 5 working days (excluding Saturday/Sunday and public holidays). Alternately for any more help or assistance required, You can mark us an email at [protected]@citruspay.com and our team will assist you right away. Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
my transaction Id is [protected]. Please help me to either refund me my amount or get the recharge done.