Citrus Payment Solutions — amount deducted but transaction failed | |||
Hello Team, I have used citrus gateway for the online payment of my LPG HP Gas through UPI mode on 21st of March the amount was deducted from account but transaction failed and hence amount not transferred to HP gas agency. I have raised the dispute on my Google pay app(used for transaction) from which I came to know that to resolve this issue with quick response it's helpful if I convey the same message to you(Merchant). UPI Transaction ID[protected] Also attaching the transaction receipt for your reference. Hope for quick response. Regards, Prasad Kher Was this information helpful? | |||
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Verified Support Mar 31, 2020 Citrus Payment Solutions Customer Care's response Hi Prashad, Auto refund for the said transaction has been initiated from our end and the shame shall reflect in your account within 3 to 5 working days. Let us know for any other assistance. Team Citrus | |||
 2 Comments | |||
Comments
I added 5000 with my debit card in kodak account
Crn no[protected]
Mobile no -[protected]
Txn no. - S[protected]
Email id- [protected]@gmail.com
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Crn no[protected]
Mobile no -[protected]
Txn no. - S[protected]
Email id- [protected]@gmail.com
Citrus Payment Solutions Customer Care's response, Apr 3, 2020
Verified Support
Hi, please share the below details for assist
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards
Team Citrus
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards
Team Citrus
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this is a successful TXN under Transaction ID - 202703092040029
Citrus ID - OL6398670688227218420 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.
Team Citrus