[Resolved]  Citrus Payment Solutions — amount has debited twice from my account

Hi team,

Around couple of weeks back i have made the jipmer exam fee though my debit card amount has debited twice, first i have raised complaint with my bank. But today they have confirmed that there is no issue from bank you need to check with merchant.

For more details please contact me through below.

Mobile number : [protected]

Mail : [protected]@gmail.com

Regards,
Chandu
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May 27, 2019
Complaint marked as Resolved 
Verified Support
Apr 26, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at
[protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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