Citrus Payment Solutions — amount not credited in bank account not reversed

Address:122001

Hi,
Please find a attached screen shot,
This is hemant here, i have done certain transaction of 30th dec 2017 of 10000/- but i did not receive money to my bank account nor its reversed also... But its debited from wallet acc... Pls take this issue seriously

Pls give me clear update.. I am suck using this app.
I am waiting for your call or mail

Thanks,
Hemant likhar
[protected]@gmail.com
[protected]
+4 photos
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Hi
date :15/12/17
citrus register no : [protected]
transcation :
500/-
1000/-
1400/-
from my citrus wallete to my kotak ac .
but till now its not credited.
i attached all screenshot with transaction id,

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