Citrus Payment Solutions — amount worth rs 160015/- deducted from my pnb, balasore branch (odisha) saving a/c but it is not credited into the a/c of payee so far..

Sir, I processed transaction against Tr I'd no[protected] of Rs.116015/-through net Banking on 4/1/2021 at 3.04PM from my SB a/c of Punjab National Bank, Balasore {Odisha} Branch for making payment of semester fee of my daughter to Birla Institute of Technology, Mesra {Ranchi}, Jharkhand.The above said amount was deducted from bank a/c but no any acknowledgement receipt was generated and and amount was not at all received by the Institution so far.plz credit the said amount immediately into the a/c of the institute or refund the amount to my PNB Balasore Bank a/c immediately.Priyabrat Dikshit