[Resolved] Citrus Payment Solutions — citrus payment solutions payment for nios d. el. ed course, money deducted from account but payment status showing "payment not made dated-28-09-

vickyntiwari

from Kolkata, West Bengal

Address:

Gopalganj, Bihar, 841426

Dear sir,
I have made a payment of rs. 4553.10 on 28/9/2017 using idbi bank credit card. Above mentioned amount is deducted but nios website status showing "payment not made". And as per nios website after 48 hours also payment not clear.
Kindly resolved the issue and clear the payment.

Application reference no-d[protected].
Nios register mobile no-[protected]
Mail [protected]@gmail.com

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Nov 5, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Oct 07, 2017

Updated by vickyntiwari Payment approval number-526898 dated[protected] time-07:42 PM(Which is provided by bank)

NIOS register mobile no-[protected]
Mail [protected]@gmail.com

card statement attached for your reference and NIOS website payment status also attached for your information(Dated[protected] time-10 pm approx).