[Resolved] Citrus Payment Solutions — debit card transaction timed out but amount get deducted from bank account

[Resolved] Citrus Payment Solutions — debit card transaction timed out but amount get deducted from bank account

A akash.am from Kolkata, West Bengal

Hello, This is akash mukherjee from kolkata. I was trying load my kotak 811 account using my union bank debit card ending with 3167 but the transaction got timed out despite rs. 1000 being debited from my bank account. I have not been able to contact kotak mahendra neither citrus wallet and haven't yet received any confirmation from bank whether my amount will get reversed. Please help me get a refund. Was this information helpful? No (0) Yes (0)
Dec 18, 2017 Complaint marked as Resolved Amount got credited to my kotak 811 ac Citrus Payment Solutions customer support has been notified about the posted complaint.
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Comments

Deepa_j

from Delhi, Delhi

I Deepa joshi paid the fees of rs.5059. It was deducted twice from my account. The payment was made to D.El.Ed through my IDBI card . The first payment was made at 6:33pm and the second payment at 6:44 pm on 9/12/17 .
I hope you to look into this matter and do the necessary.