[Resolved] Citrus Payment Solutions

[Resolved] Citrus Payment Solutions — delay in the refund

S Shrvanth Ch

Hi! I have done the payment for shopping at zara app through citrus via google pay of amount rs. 3470. The payment got deducted from my account but the order showed pending and the ordered was cancelled due to pending payment. The transaction was done on 17/01/2020 and still not got any information regarding the refund. It's already been more than a month kindly do the refund. Please find the attachments Upi transaction id is[protected] +2 photos Was this information helpful? No (0) Yes (0)
Apr 1, 2020 Complaint marked as Resolved Feb 25, 2020 Updated by Shrvanth Ch Why was it marked resolved? When it's not. There's no refund credited in my account yet Feb 25, 2020 Updated by Shrvanth Ch Waiting for your response Verified Support Feb 28, 2020 Citrus Payment Solutions Customer Care's response Hi Shrvanth, We have acknowledged your concern and will update you shortly for this. Regards Team Citrus Verified Support Feb 28, 2020 Citrus Payment Solutions Customer Care's response Hi Shrvanth, Your transaction with the Citrus ID: OL[protected]Source TXN ID: UPI[protected] processed on[protected] for Rs. 3470.00 was a failed transaction. The amount has been refunded to your source account on[protected] and should reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday). Please check with your issuing bank in you have not received the amount. Regards, Citrus Support Team
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Comments

Reshma C A

I made a online payment by ezypay which has citrus as one of tits payment gateway. transaction id is:,[protected].
but the paywas not submitted to hpcl. i am not sure what will happen to 850.50
transaction date :01/03/2020
transaction amount :850
kindly do the needful

Citrus Payment Solutions Customer Care's response, Mar 12, 2020

Verified Support

Hi Reshma,

We regret the inconvenience this may have caused you.

As checked with our team, the said amount has been refunded to source account on 05.03.20 with RRN 006119199501. Request you to check with you bank for further clarification.

Regards,
Team Citrus

AkashAdsul

I did payment of gas through phone pe app amount is deducted but payment is not reflected in app please help me out I have attached screenshots with this please refund as possible. I also attached phonepe screenshot I very disappointed with this app feature please help me out

Citrus Payment Solutions Customer Care's response, Mar 4, 2020

Verified Support

Hi Akash,

As checked the above mentioned transaction with UPI reference number UPI4626920003187275438 got failed. Further, the amount for same has been refunded on 02 /03/2020 and you will receive the same amount in your source account within 5-7 working days.

Regards,
Citrus Support Team