[Resolved] Citrus Payment Solutions — Excess amount got debited from my ICICI bank

Thanshu

from Hyderabad, Telangana

Address:	600118
Website:	CITRUSPAY

I made a online payment to Star Health Insurance from my ICICI savings account on 26th August 2016. Amount to be paid was 9631/- whereas during online payment i have tried thrice, since myself and Star Health team did not receive payment receipt confirmation.

Amount paid - 9631/-
Excess Amount debited from account was - 9631 x 2 = 19262/-

Contacted both Star Health Online team and my ICICI customer care team, there is no clarity on where my amount got held up.

They are suspecting that payment got held in citrus payment gate due to some technical error. Requesting your support on resolving this issue.

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Oct 9, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

Citrus Payment Solutions Customer Care's response Hey Thanshu,

Your concern has already been addressed in the email sent by you under the case number #00304438. Request you to revert to the same for more help or assistance.

Thanks,
Citrus Support Team