[Resolved] Citrus Payment Solutions — for the purchase of software of gemology from astrovision

ManishGoel(BCL)

from Mumbai, Maharashtra

Address:

1st Floor,White Tower,Kuchhippafi Road,Thammanam,Cochin, 680032

I had made payment using upi by clicking on the payment link & the gateway was citrus payment solution.
The party from whom i had initiated proceedings was astro vision future tech pvt ltd, thammanam, cochin failed to get the payment in his account even after the lapse of more than 18hrs.
The party is still claiming non-receipt of payment.
What should be done.

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Sep 2, 2019

Complaint marked as Resolved

Verified Support

Aug 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Aug 01, 2019

Updated by ManishGoel(BCL) Dear Sir
I have already uploaded the screen shot pertaining to the payment.my UPI ID is [protected]@ybl
&Bank statement also follows

Aug 01, 2019

Updated by ManishGoel(BCL) Astrovision is also providing of non receipt of payment by sending me screenshot from your site already uploaded & being uploaded afresh for reconsideration

Aug 01, 2019

Updated by ManishGoel(BCL) [protected]@gmail.com

Aug 01, 2019

Updated by ManishGoel(BCL) [protected]@gmailcom where the mail originated from

Aug 01, 2019

Updated by ManishGoel(BCL) Our bank has also sent SMS to this effect

Aug 01, 2019

Updated by ManishGoel(BCL) ‌ Kindly act on my complaint or refund my psyments

Verified Support

Aug 02, 2019

Citrus Payment Solutions Customer Care's response Hi,

Your Citrus Txn ID OL[protected] processed on[protected] for 7000.00 INR has failed. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

For more help and assistance you can also write to us at [protected]@payu.in

Regards,
Citrus Support Team

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Comments

Vinod Kishore

from Mumbai, Maharashtra

I have made an payment through sundirect app to Citrus Solutions who is the payment gateway on 25/07/2019 of Rs.333 and the customer service of sundirect is been telling that they have not received the payment I am worried about what happened about the money

Citrus Payment Solutions Customer Care's response, Aug 3, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team