[Resolved] Citrus Payment Solutions — gas refill booking issue | |||
Hi Sir/Madam, I made a Gas Refill booking on 09/08/2019 for my Consumer NO.:625669 with Sakthi Gas Agencies.The booking confirmation message prompted me to pay the price of refill online.The price was Rs 592.00 but the website lead me to pay Rs 603.88/ that was deducted from my HDFC Bank Debit Card xxxxxxxc...0459. at CITRUS PUSHPAM. But I got the delivery on 13th August 2019 on cash payment because the Agency/Distributer/Delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount. Regards, Suresh H Was this information helpful? | |||
Sep 22, 2019 Complaint marked as Resolved Verified Support Aug 16, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Aug 19, 2019 Updated by Sure1286 Hi, Please find the below details as mentioned above, Citrus No.: [protected]-CITRUSPUSHPAM Bank Ref. No.:[protected] Transaction Date: 09 August 2019 Amount: 603.88 Email Id: [protected]@gmail.com Phone No.: [protected] First 6 Digit of my Card: 512967 Last 4 Digit of my Card: 0459 Thanks & Regards, Suresh H  Verified Support Aug 20, 2019 Citrus Payment Solutions Customer Care's response Hey, Kindly write to us at [protected]@payu.in and our team will guide you further on this. Regards, Citrus Support Team Verified Support Aug 21, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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