Citrus Payment Solutions — gas refill booking issue

 
1 Review
No 74 Om Shakthi Nagar Mangadu, Sriperumbudur, Tamilnadu, India
 Sure1286 on Aug 13, 2019
Hi Sir/Madam,

I made a Gas Refill booking on 09/08/2019 for my Consumer NO.:625669 with Sakthi Gas Agencies.The booking confirmation message prompted me to pay the price of refill online.The price was Rs 592.00 but the website lead me to pay Rs 603.88/ that was deducted from my HDFC Bank Debit Card xxxxxxxc...0459. at CITRUS PUSHPAM. But I got the delivery on 13th August 2019 on cash payment because the Agency/Distributer/Delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount.

Regards,
Suresh H

gas refill booking issue
Updated by Sure1286, Aug 14, 2019
Could you please check and let me know the status of the ticket.

Regards,
Suresh H
Verified Support
Citrus Payment Solutions Customer Care's response, Aug 16, 2019
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Updated by Sure1286, Aug 19, 2019
Hi,

Please find the below details as mentioned above,

Citrus No.: [protected]-CITRUSPUSHPAM

Bank Ref. No.:[protected]

Transaction Date: 09 August 2019

Amount: 603.88

Email Id: [protected]@gmail.com

Phone No.: [protected]

First 6 Digit of my Card: 512967

Last 4 Digit of my Card: 0459

Thanks & Regards,
Suresh H

gas refill booking issue
Verified Support
Citrus Payment Solutions Customer Care's response, Aug 20, 2019
Hey,

Kindly write to us at [protected]@payu.in and our team will guide you further on this.

Regards,
Citrus Support Team
Updated by Sure1286, Aug 20, 2019
Hi Team,

As suggested i have sent the information to the mail id [protected]@payu.in, Could you please check and let me know the status.

Thanks,
Suresh H
Verified Support
Citrus Payment Solutions Customer Care's response, Aug 21, 2019
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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    Citrus Payment Solutions - gas refill booking issue