[Resolved] Citrus Payment Solutions — hp gas online payment debited, however distributor denies payment | |||
Booked and made payment at http://ezpay.hpcl.co.in//ezypay//h//[protected] on 21 Oct. Options selected was to use Citrus Payment Gateway and mode of payment was UPI. The distributor insists that payment has not been made. Queried UPI (Google Pay) for status. They state that its successful. Raised the concern with Citrus Grievance Team/ Nodal Officer via eMail. All I was able to receive is an automated mail and new case id for every mail. The parent Case ID is 05580044. Was this information helpful? | |||
Dec 1, 2019 Complaint marked as Resolved Verified Support Oct 31, 2019 Citrus Payment Solutions Customer Care's response Hi, We are getting your case actioned on priority. Please allow us some time. Regards, Team Citrus | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
please revert my money back as we had paid cash..
Date -21 Oct
Have done transaction but the distributor have not received the amount..
There have been deduction in my account
My consumer no - 643280
Now have paid in cash and received the refill..
There is no costumer care no. Of paymantra or hp gas..
Really fade up of this online transaction
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team