Citrus Payment Solutions — hp gas online payment not reflecting, although money deducted

hichirag

from Mumbai, Maharashtra

Address:

Mumbai, Marine Lines

Payment made, not received by distributor hp gas, kalbadevi gas service, mumbai
I made online payment for hp gas cylinder using my paytm account via ezy suvidha app on 12th may 2020

Details:
Consumer no. :605374
Booking no: 535630
Payment made on: http://ezpay.hpcl.co.in//ezpay//h/[protected]
It said paymantra, citrus payment successful
Upi[protected]
Date: 5/12/2020, time:9:58:10 am
Amount: 579

Due to non reflection of payment in hp gas, i couldn't take the delivery of gas, as they were saying money not reflecting in portal.

Kindly resolve and transfer amount back to account.

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Verified Support

May 16, 2020

Citrus Payment Solutions Customer Care's response Hi Chirag,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 13/05/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days.

Regards,
Team Citrus

May 19, 2020

Updated by hichirag No point in saying apologies, as guys care a ###, no proper CUSTOMER CARE or email id to provide resolution.

Thanks a ton to CONSUMER COMPLAINT FORUM, to pull and scold u for any mis conduct or fraudulent activities.

Kudos and hats off to CONSUMER COMPLAINTS FORUM.