Citrus Payment Solutions — hpgas bill paid using ezpay link - amount deducted but not received by distributor

Address:

Bangalore, Karnataka

Hi,
I booked a hp gas cylinder on[protected]. I got a message with the booking no and link to make online payment as usual.

Hpgas bkngno 591968 con *7 bkng clrd 03. Jan.2020 sri bommalingesh otp 1219 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I used the link and used the citrus payment solution and made the payment.
This is the sms i got from them:
Citrus solutions pvt ltd has requested money from you on your bhim app. On approving the request, rs.718.43 will be debited from your account

I approved it and made the payment. Will attach the the transaction details from bhim app. The transaction id is[protected].

This is the sms i got after the payment:
Acct xxxxxx debited with inr718.43 on 06-jan-20 and [protected]@axisbank credited. Info:upi[protected]. Call 18002662 for dispute or sms block 587 to [protected]

But as per my hpgas distributor, he never received it and therefore i had to make a cash payment again.
I would like a refund from citrus payment solutions for the amount of inr718.43