Citrus Payment Solutions — I didn't get confirmation or any receipt or transaction id

Address:Shopian kashmir

Sir I submitted a fee amount on website of kurukshetra University through your platform and I didn't got any receipt. Sir kindly send me the receipt of the same.
Name: yawer hamid
Payment from A/c: [protected]
Date : 03/12/2020
Contact no: [protected]
Email id: [protected]@gmail.com
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Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team PayU
Yawer14's [Complaint's author] reply, Dec 4, 2020
Transaction details: CITRUS/PA/442012004570738/0245877778
Date of fee submission: 03-12-2020
Time of transaction: 14:45:58
Contact no:9149637100
Email id: yawerhamid71@gmail.com
Hi,

Thank you for providing the details. We will check and assist you with the status by Monday.

Regards,
Citrus Support Team.
Yawer14's [Complaint's author] reply, Dec 5, 2020
Sir kindly hide my details as spammers are calling me regarding the same.
Hi,

We regret to inform you that the transaction via Citrus Transaction ID OL[protected] has been failed. In case of an accidental debit, the amount should be reversed to the source account within 7 to 10 working days.

Regards,
Citrus support Team

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