[Resolved] Citrus Payment Solutions — in reference of payment is not make while payment is debited in my account

Pankaj.rastogi1000

from Madhoganj, Uttar Pradesh

Address:

232105

Dear sir

With refence to nios admission reference no. [protected]. I am very sorry to inform you that during net banking payment my transaction through sbi bank dated. 26/02/2018. While amount from the account debited, but the payment is not make and transaction hasn't been returned in my account by now.
Therefore i request you to confirm the payment for exam.
Your
Enrol no. [protected] ref no.
D[protected]
Name sulakshni srivastava
M/name manni devi
F/name bhagwan prasad srivastava
Address: vill - neerapur, post - torwa, dhanapur,
Chandauli uttar pradesh (Up) chandauli
District: chandauli
State: uttar pradesh (Up)
Udise: [protected]
Phone: [protected]

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Mar 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 01, 2018

Updated by Pankaj.rastogi1000 My debit no is 5196xxxxxxxxx269 card holder name is pankaj rastogi and email id is Pankaj.[protected]@gmail.com and mo no [protected]
Date 26/02/2018 09:17PM
Message on my mobile is
Thank you for using your SBI Debit Card 519XX2269 for a purchase worth Rs757.5 on POS 80000580 at nios Citrus txn#[protected].

Mar 01, 2018

Updated by Pankaj.rastogi1000 My debit no 519619xxxxxx2269

Mar 01, 2018

Updated by Pankaj.rastogi1000 please update the status or refund my money to my account.

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Comments

Manorama Nayak

from Bhubaneshwar, Odisha

Sir. nios deled enrollment no [protected].debit card payment my transaction through SBI bank dated 23/2/18 rs 750.00 .deducted my account. But status show payment not made.please update the status or refund my money to my account.name-sabita mallick reference number -D[protected].rourkela, odisha.

Citrus Payment Solutions Customer Care's response, Feb 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team