[Resolved] Citrus Payment Solutions — issue regards amount not transfer to my account

Arjundk

from Mumbai, Maharashtra

Address:

ARAVAPALLE, PUNGANUR, CHITTOOR,ANDHRA PRADESH, 517247

Dear sir,
I done recharge through my sundirect app with help of phonepe, which works with the great help of your company service but one day back the transaction of 212 rupees deduced from my bank but not available in my account balance.

So please as soon as possible solve this problem.

Here i am attaching the proof of payment from me.

Thanking you sir.

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Aug 23, 2019

Complaint marked as Resolved

Verified Support

Jul 22, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Comments

Nithin H.U

from Mumbai, Maharashtra

I recharged sundirect monthly pack RS 154 and 100 rupies for other two channels yesterday through my sun direct application. But recharge is not done. Pls do the recharge or return my money. I have hope about you. Thanks you..

Nithin H.U's reply, Jul 24, 2019

Recharge is not done until... Quickly do the recharge

Citrus Payment Solutions Customer Care's response, Jul 25, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team