Citrus Payment Solutions — kotak not received money when added with sbi debit card citrus pay

Address:

PRASANNAYAPALLI,JNTUA ENGG COLL POST, 515002

My sbi debit card transaction to kotak bank amount rs.1000 transferred,

But this amount not credited to my kotak saving account,

Transaction id: inv79cao2c658

Transaction date on 15:08:2019,
Time:8:31pm
By debit card othpg 715815 citrus pay kotak mumbai

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[[protected]], kindly check the issue, account holder name lokeswar reddy
http://sabio.kotak.com by citrus pay

Pls check & refund the amount to as same bank proces & clear the issue.