[Resolved] Citrus Payment Solutions — money debited from account but transaction failed | |
On 6th april, I was making a transaction on Zara website via Citrus payment solutions through my BHIM UPI. The transaction failed but money was debited. Transaction ID :[protected] As per my BHIM upi app & ICICI bank, money has been successfully credited to [protected]@axisbank PLease kindly refund the money, and do not advise me to contact my bank as I have already one so! Was this information helpful? | |
May 18, 2019 Complaint marked as Resolved Verified Support Apr 13, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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