[Resolved] Citrus Payment Solutions — money debited from my punjab national bank debit card but not got credited to kotak 811 account. | |
On 10 march 2018 i had loaded 10000 rupees. from my punjab national debit card to kotak 811 through debit card. Money got debited from my Punjab National Bank account but was not credited To Kotak 811 account.There were 12 transaction on this date .But the report sent to me by Citrus pay solutions shows only 11 transactions.So i Kindly request Citruspay to trace my missing transaction and tell me where my money is. Citruspay customer care is asking for payment id or citrus transaction id but as i recieved payment processing failed error i had not got any id for that particular transaction. I had already provided them all other details as requested by them. Kindly take appropriate action snd look into my problem Was this information helpful? | |
May 3, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
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