[Resolved]  Citrus Payment Solutions — money debited from my state bank of india card but not credited to kotak 811 account

On 17 th february i added rs 10000 to my kotak 811 application. The money was debited from my state bank of india bank account and was not credit to my kotak 811 account. I recieved error that payment proceessing failed please try again. Whereas kotak bank is telling that we have credited your money on 18th february which is truly false because i did not recieve money. They are giving me diffrent citrus id through which i added money on kotak 811 using some other bank debit card on 18th of february. They are not providing me some solid proof which is needed that my money was credited using my state bank of india debit card with matching to my bank refrence id in my bank statement. Customer care is also not helping. This total mental harrasment to me. They always say that we have already credited this money through your account but i myself know that my money is not credited.
Kindly tell where my money is. Its my right. You cant keep telling lies like that. And you are harrasing customer asking for which refrence id your money was not credited. How can i get a refrence id because i recieved an error.
They keep telling lie giving me false citrus refrence id.
So take my complain seriously or i will have to complain with rbi regarding this matter or i may send a legal notice.
My details are given below:-
Name :-aziz
Name of application :-kotak 811
Transaction date:-17/2/18
Amount:-10000
Account no:-[protected].

I want proof because my money is still with you. And i need proof that my money was credited.