[Resolved] Citrus Payment Solutions — Money debited my bank account for renew KDK Software but renewed. not

KJShah

Jun 14, 2021

Address:

6, Parishram Complex, 132ft. Ring Road, Near Bhavasar Hostel, Nava Vadaj,

I was placing an renew software order on KDK Software online on 12th June 2021 and had opted for payment via upi.
I then did the payment through Paytm Rs.7434/- (rupees seven thousand four hundred thirty four only) pay for which KDK Software had used citrus payment gateway.
I did the transaction via [cirtus]@axisbank and money got debited from my account but KDK Software did not received the amount.
So KDK Software cancelled the renew order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

N K Shah
+91-[protected]

+1 photos

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Jun 15, 2021

Complaint marked as Resolved

KDK Software email as below [email protected] Phone no.+917969012008

Jun 15, 2021

Updated by KJShah Still not resolved the problem.

Verified Support

Jun 22, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 7434.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team