[Resolved] Citrus Payment Solutions — Money deducted but zara hasnt received it | |
I placed an order on zara and initiated payment through paytm and the amount has been deducted but zara didn’t receive it, kindly refund the amount of 2790 Was this information helpful? | |
Jul 24, 2021 Complaint marked as Resolved I’ve received the refund Verified Support Jul 22, 2021 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
 4 Comments | |
Comments
hi Deepkshak, how long did your refund take ? I’m still awaiting to hear from Citrus team on my complaint
Reply
Hi,
Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Bhav Sethi's reply, Jul 25, 2021
I’m unable to share images here. I’ve filed a seperate complaint. reuqst to pls check else pls mail me on bhavishya.sethi@gmail.com
Pls respond to my query on my original complaint. It’s mot a small amount and I need my refund
![]()
Citrus Payment Solutions Customer Care's response, Jul 27, 2021
Verified Support
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID UPI680598558720380017 processed for Rs. 11160 was a failed transaction. The amount has been refunded to your source account on 26-07-2021and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID UPI680598558720380017 processed for Rs. 11160 was a failed transaction. The amount has been refunded to your source account on 26-07-2021and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052